Terms and Conditions

Useful information for online players.

General

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions.

The website www.arlekincasino.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Julianaplein 36, Willemstad, Curaçao, and its wholly-owned subsidiary, Friolion Limited, registered in Cyprus with registration number HE 419102 and registered address Pavlou Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11, 3021, Limassol, Cyprus. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013).

It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

Changes to Terms and Conditions

The Casino reserves the right to unilaterally change these Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players revisit this page regularly and check for possible changes.

Who Can Play

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (minimum age 18) and players of the age set by the jurisdiction in which the player resides as eligible to participate in online gambling. It is the sole responsibility of the player to find out about the existing laws and regulations of that jurisdiction regarding age limits for online gambling.

You are solely and exclusively responsible for investigating and ensuring that you do not violate any laws applicable to you when playing games. Depositing real funds and playing for real money are governed by the laws of your country, and you are solely responsible for complying with local rules.

The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

Players from Sweden are not eligible for any bonuses, including participation in any promotional programs, receiving VIP awards, as well as comp point exchanges.

Users from the following countries and their territories (“Restricted Countries”) are not permitted to make deposits and play real money games: United States of America, United Kingdom, Spain, France, and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Gibraltar, Jersey, Russia, Ukraine, Greece. The casino cannot guarantee the successful processing of withdrawals or refunds if a player violates this policy for restricted countries.

Availability of Games

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass a provider’s block is strictly prohibited and may lead to confiscation of winnings.

Absolute Restriction NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above: 3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America. 3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, and South Korea.
In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, and Saudi Arabia.
Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine. Players from Canada are not eligible to play the games from NYX.

Accepted Currencies

The website allows playing for the following currencies: EUR, USD, CAD, AUD, NOK, PLN, NZD, JPY, KZT, BTC, BCH, ETH, LTC, DOG, and USDT.

Fees and Taxes

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

Game Rules

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

Disclaimer of Liabilities

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not responsible for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may restrict access to the Website or prevent players from playing continuously.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If the Casino mistakenly credits your Player Account with a deposit, bonus, or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error, or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, and service providers:

do not warrant that the software or the Website is/are fit for their purpose;
do not warrant that the software and Website are free from errors;
do not warrant that the Website and/or games will be accessible without interruptions;
shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

Use of Player Account

Each player is allowed to create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any refunds, winnings, or bonuses that a player received or accumulated while the duplicate account was active may be requested by us, and players agree to reimburse us on demand for any such funds that were withdrawn from the duplicate account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

You must maintain your account and keep your details up-to-date.

We reserve the right to call the number listed in your user account, which at our discretion may be a necessary part of the KYC procedure. Withdrawals may be discontinued until the account is fully verified. We will make reasonable efforts to try to contact you about a withdrawal, but if we are unable to contact you (by email or phone) within two (2) weeks from the date of your withdrawal request, the account will be blocked because you have not gone through the KYC process.

Anti-Fraud Policy

The Company has a strict anti-fraud policy and uses various anti-fraud tools and methods. If a player is suspected of fraudulent activity, including but not limited to:

participating in any type of collusion with other players;
development of strategies aimed at obtaining dishonest winnings;
fraudulent actions against other online casinos or payment providers;
chargeback transactions with a credit card or denial of some payments made;
creating two or more accounts;
other types of cheating.

or becomes bankrupt in their country of residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payments to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed of the reasons for such action. The Company also reserves the right and may be required to inform the appropriate regulatory authorities of fraudulent activities committed by a player.

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In the case of refunds to the account, the casino reserves the right:

charge the player an amount equivalent to the player’s available balance funds to compensate for damages and expenses incurred as a result of the chargeback;
claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
close player’s personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

The casino does not accept the preferential play. Any player who attempts to take advantage of the casino’s welcome offers or other promotions agrees that the Company reserves the right to cancel bonuses and any winnings from such bonuses for the following reasons:

use of stolen cards;
chargebacks;
create more than one account to take advantage of casino promotions;
providing incorrect registration data;
provision of false documents;
any other actions which may damage the Casino;
a low-risk game of roulette in which a player bets equally on black/red or even/odd, covering 25 or more of the 37 numbers on the table. (Placing bets on black/red covers only 36 of 37 possible numbers).

The Casino reserves the right to close your Player Account and refund the balance of Your Player Account, less any applicable withdrawal fees, at the sole discretion of the Casino and without any obligation to provide a reason or prior notice to you.

The casino management requires documents (ID card, payment systems, utility bills, etc.) in Latin or Cyrillic to verify the player’s account. If the player is unable to provide documents in the above alphabet, the casino reserves the right to require video verification, where the player presents his documents.

The casino reserves the right to withhold payments if there is suspicion or evidence of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who manipulated or attempted to manipulate the casino system. The Casino reserves the right to discontinue and/or modify any games or events offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Any deposit must be wagered 3 times (players must bet three times the amount of their deposit) before a withdrawal-related to that deposit will be available. If several deposits have been made with no gaming activity, the player must wager the total amount of these deposits before a withdrawal can be made. Otherwise, the Casino has the right to charge a commission for the deposit and withdrawal process, which is the sole decision of the Casino.

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The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

Depositing

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that all payments with Paysafe are processed via Dama N.V.

Contact our support team at [email protected] to find out the best payment options for your country of residence.

The Company does not accept third-party payments. You must make deposits only from a bank account, bank cards, e-wallets, or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third-party accounts.

Please note that the minimal amount of deposit is 20€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through the CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

Withdrawal Policy

The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, and Singapore.

For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.

All Bank Transfer payouts are in principle processed within five to seven (5-7) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16.

The maximum withdrawal amount processed to a player is 1,000 € per day, 2,500 € per week, and 10,000 € per month unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

If you win more than €10,000, the casino reserves the right to divide the payout into monthly installments of no more than €10,000 until the entire amount is paid.

All progressive jackpot wins will be paid in full.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

Refund Policy

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you deposit by credit card, we reserve the right to charge all withdrawal requests up to the total amount deposited as reimbursement for purchases you made. If your withdrawal exceeds the total amount deposited, any excess amount will be paid to you by one of our available alternative methods.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

All costs that may occur upon refund procedure are on the player.

Dormant Accounts

An inactive (dormant) account is a player account that the player has not logged into or logged out of for twelve (12) consecutive months. If your player account is deemed inactive, the Casino reserves the right to charge a monthly administration fee of €10 or equivalent in another currency (or the current balance of your account, if less), as long as the balance of your account remains positive.

You authorize the Casino to deduct this fee from your player account at the beginning of the month following the day your account is deemed inactive and at the beginning of each subsequent month during which your account remains inactive. The casino will stop withholding the fee if the account balance is zero or if the account is reactivated.

Expiry Period

You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.

Complaints

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

Complaints are handled by the support department and forwarded to the Casino organization in the event that the support staff does not resolve the problem immediately. You will be informed of the status of the complaint at a reasonable level.

The casino must acknowledge the complaint made only by the account holder. This is prohibited and therefore you may not assign, transfer, transfer or sell your complaint to a third party. The casino will dismiss the complaint if the case is assigned to a third party and not the original account holder.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

Non Transferability

You may not assign, pledge or transfer title under any title whatsoever to any claim arising from these Terms and Conditions, your use of the Website, or your participation in the Games against the Casino without the consent of the Casino. This prohibition is designed as a non-transferability clause, such as article 83, paragraph 2, book 3 of the Civil Code, and includes the transfer of any valuable asset of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in relation to these assets, whether legal, commercial or otherwise. The prohibition on said transfers also includes, but is not limited to, encumbrance, pledge, assignment, usufruct, trade, brokerage, mortgage, and/or donation in cooperation with a fiduciary or any other third party, company, person or entity, the entity in any form or manner.

Arbitration

All disputes which constitute a class between you and the Casino, including their common law or special title successors, as a result of local Terms and Conditions or as a result of international dealings and other actions in connection with actual Terms and Conditions shall be settled exclusively by arbitration in Cyprus and elsewhere. Consent to the Cypriot Standards of Litigation.