Responsible Gambling

Useful information for online players.

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Gambling at online casinos is mainly for entertainment purposes. However, there is a certain percentage of people who lose control while gambling. Before you start gambling, it is important to understand that gambling should not be seen as a source of income or a means of paying off debts. It is helpful to keep track of the time and amount of money spent at online casinos on a daily basis.

Besides, as a player, you have the opportunity to put a loss limit on your account (among other limits such as “Deposit”, “Cooling Off”, “Wager”, and “Self-Exclusion” that can be applied in “Responsible Gambling” tab of your Personal Profile). To clarify the functionality of this limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits €50, has a loss limit of €10 and the player goes on and wins €1,000, the player can still lose more than €10 of the €1,000 balance as it’s based on the initial deposit instead of the winnings.

Assistance for Problem Gaming

If you think you are starting to spend more money than you can afford, or if gaming is starting to interfere with your normal daily life, we strongly recommend that you consider several measures that can help, such as setting personal limits on your gaming activities, choosing – Exclusion and seeking help and support from trusted independent agencies.

Personal Limits

To help you gamble responsibly, we have limits on deposits, losses, betting amounts or user account activity that you can set yourself. You can access this feature in your user profile under “Restrictions”.

Limits can be changed at any time. A limit reduction will take effect immediately, but an increase may only occur after confirmation by email and only after the previous limit of the same type has expired, in order to avoid rash decisions. If you need additional information or assistance regarding the functionality of personal limits, please contact customer support.
Deposit Limit. You can set a limit on your deposits for the day, week or month.
Loss Limit. You can set a limit on your losses in the casino for a day, a week, or a month.
Wager Limit. You can set a limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set your Cooling-Off Limit for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds. Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires.

Self-exclusion by Request

You may also contact our support team at [email protected] and notify us of your decision to stop playing on the site for a certain period of time. We will take steps to block your access to your user account and make sure you are not receiving promotional materials.

External Help

You may contact any of the following organizations for consultation and support:

Gambling Anonymous.
GamCare.
Gambling Therapy.

Protection of Minors

Arlekin Casino only accepts players who are over the age of 18, and uses all available methods to discourage any attempts by minors to register and play at our casino. The casino reserves the right to request identification, and if a player is underage, access to the website will be denied. However, we understand that due to the widespread availability of the Internet, minors are still able to register and play at the online casino. Therefore, we strongly encourage parents to cooperate in protecting their children from free access to gambling websites. There is special software that can help in this matter. Please visit the following websites for more information.