Player reviews

To analyze all user reviews about Arlekin online casino site management, we can identify a number of advantages and disadvantages from registering on the site.

Among the positive points are the following:

• An extensive range of deposit/withdrawal currencies EUR, USD, CAD, AUD, NOK, PLN, NZD, JPY, KZT, BRL, including cryptocurrencies such as BTC, ETH, LTC, USDT, DOG, BTH.
• Popular game positions collected in one place: a giant range of slot machines, card and table games, roulette, and sports betting.
• Huge selection of menus and support languages: English, French, Austrian, German, Spanish, Portuguese, Polish, Italian, Hungarian, etc.
• Convenient assistance supply in the Support section and instant chatbot window.
• Funds received as a result of winning the tournament do not need to be wagered. They can be withdrawn immediately or used in further bets.
• Arlequin Casino strictly adheres to its rules and maintains the image of an honest gaming partner, so it observes strict anti-fraud and collusion measures, uses various tools and methods to combat cheaters.
• For the suitability of the user, a convenient minimum deposit/withdrawal amount of 20 Euros or the equivalent in the selected currency has been set.
• Sports events are widely represented, from the world popular Football, Hockey, and Basketball, to Olympic sports, Polo, Golf, and E-sports events.

Among the disadvantages of the Arlekin are the following:

• Geographic regulation applies to casino activities. Users cannot register on the site because any online casino gaming activity is prohibited in their countries of residence. If players violate these rules, the casino is not guaranteed success in making payments.
• Players from Sweden cannot obtain any bonuses, including participation in any promotions, receiving VIP prizes.
• Using a VPN to bypass an ISP block is strictly prohibited and may result in the confiscation of profits.
• Players are prohibited from creating multiple Accounts. Arlekin may intimate all such accounts and cancel all payments to the player.
• The casino reserves the right to suspend payments if there is suspicion or evidence of manipulation of casino procedures, collusion between players or the possibility of fraudulent schemes.
• Any deposit has to be wagered 3 times before the withdrawal.
• The internal operating currency of the casino is the euro. Before transactions in other currencies, the amount debited from the payment system may differ due to currency conversion on the side of the user’s bank or the casino payment system.
• All costs that may arise in connection with the return of finances, shall be borne by the player.

Despite the presence of negative reviews, Harlequin Casino is constantly working on its improvement and fixing bugs to upgrade the gameplay.

Complaints and suggestions

In case of misunderstandings regarding a financial issue or the organization of the gaming procedure, each user can file an official complaint on the Arlekin casino website. A complaint can be filed by a chatbot or by the support service. Support service provides comprehensive assistance 24/7. If it is impossible to determine the disputed point, the complaint is referred to the competent authority of the Arlekin Casino. The user is informed of the status of their complaint at each level of discussion. Complaints must be submitted solely from the user’s account for proper resolution of the issue, and to avoid disclosure of confidential information to third parties.